If you are unhappy with any of our services please raise a ticket via our helpdesk located within your client area and an appropriate manager will address the issue; however if you feel that you have not received a satisfactory response from our support or customer care teams, you may send your complaint in writing to the following address:
Hostlive
Unit 3B
181A Verulam Road
St Albans
AL3 4DR
Please include the following information in any correspondence:
- Your full name
- Your full address
- Your company name (if applicable)
- Contact phone number
- Your account reference number (if applicable)
- Any ticket reference numbers associated to the complaint (if applicable)
We will acknowledge your complaint within three working days from receipt and provide a full response within 10 working days.
We will make every attempt to bring the complaint to a satisfactory conclusion within the first 10 working days however resolution time may be significantly longer in some cases if the issue is particularly complex.
